Arte Gurl strives to provide our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a flexible return policy to make your shopping experience as seamless as possible.
Returns:
- To be eligible for a return, the item(s) must be unused, unwashed, and in the same condition as you received them. All tags, labels, and packaging must be intact.
- You must initiate the return process within 14 days of receiving the item(s). Beyond that period, we will not be able to accept returns.
- To initiate a return, please contact our customer service team via email or phone, and we will provide you with a return label.
- Once we receive the returned item(s), we will inspect them to ensure that they meet our return policy criteria. After inspection, we will issue a refund to your original payment method or store credit if preferred.
- Please note that shipping fees are non-refundable.
Exchanges:
- We do not offer direct exchanges, but you can return your item(s) for a refund or store credit and then place a new order for the desired item(s).
- If you received a defective or incorrect item, please contact our customer service team immediately so that we can rectify the issue.
Final Sale Items:
- Final sale items are not eligible for returns, refunds, or exchanges.
- Final sale items include clearance items, discounted items, and items marked as “Final Sale” on our website.
Please feel free to contact us if you have any questions or concerns regarding our return policy. Thank you for shopping with Arte Gurl!
Arte Gurl’s Details:
- The full name of our website is Arte Gurl.
- Arte Gurl is registered as a business as part of the JTMi Group and is registered under registration number ABN 82 519 108 592 for JTMorris PTY LTD.
- Our registered address is 15 High Street, Fremantle, WA 6160, Australia.
Contact Arte Gurl:
- You can contact us by email at hello@artegurl.com